eMedia Wire
5LINX, one of the country's fastest-growing telecommunications companies, has selected CosmoCom, the leader in Contact Center Consolidation 2.0, to support the highest level of customer satisfaction for its call center and help desk as the company experiences record growth.
Its innovative direct sales model has earned the company a place on the prestigious INC. 500 list for three consecutive years. 5LINX is a one-stop source for telecommunications products and services including: digital home and business phone and VideoPhone service; cellular phones, plans and accessories from the leading nationwide carriers; satellite television services; home security systems; and broadband internet service. The initial CosmoCall Universe rollout enables 100 agent positions in 5LINX's contact center to support customer service, account management, and technical support calls.
The selection team at 5LINX was impressed by CosmoCom's ability to rapidly create a seamless integration with its internally-developed customer relationship management system. The CosmoCom platform was installed at the 5LINX headquarters in Rochester, NY, and it enables the company to include agents in other locations and those working from home in a single virtual contact center.
Labels: 5Linx
5Linx Telecommunications Go MLM!:
"2007 was a very busy year for 5LINX. The company has grown tremendously. We have grown from 34 employees to 115, and counting! We moved into our new corporate headquarters, which many of you came to visit in early December; we had a great time sharing our grand opening with all of you who visited.
We had some high hurdles to clear in 2007, thank you all for your collective patience and constructive comments as we geared up to support a much larger organization. Your comments and loyalty to the organization have helped us get better and stronger as we enter a new year with lots of great opportunity. I am very proud of the management team we have added in the latter half of 2007; this talented group of individuals will dramatically affect how well we handle the growth of our mutual business. We have already seen tremendous improvements in call hold times, porting, and technical support."
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TMCnet:
"5Linx Enterprises, Inc, a player in the VoIP telecommunications industry, and Internet Marketing Consortium (IMC), and international Multi-Media/Direct Response marketing and promotions firm, have partnered in a joint venture to promote 5Linx’s cutting-edge VoIP technology and dynamic distribution model.
This extensive multi-media campaign is set to feature millions of Internet banners, opted e-mails, radio, TV and Web advertising, infomercials, catalogs and more.
5Linx distributes its products and services through a network of dedicated independent marketing representatives. The company offers both residential and commercial digital phone service for low cost, unlimited local, long distance and international calling. 5Linx also offers cell, satellite service and security systems that complement its unique VideoPhone."
Labels: 5Linx
