13 February 2009

CosmoCom Supports Expansion at National Telco Service Provider

eMedia Wire
5LINX, one of the country's fastest-growing telecommunications companies, has selected CosmoCom, the leader in Contact Center Consolidation 2.0, to support the highest level of customer satisfaction for its call center and help desk as the company experiences record growth.

Its innovative direct sales model has earned the company a place on the prestigious INC. 500 list for three consecutive years. 5LINX is a one-stop source for telecommunications products and services including: digital home and business phone and VideoPhone service; cellular phones, plans and accessories from the leading nationwide carriers; satellite television services; home security systems; and broadband internet service. The initial CosmoCall Universe rollout enables 100 agent positions in 5LINX's contact center to support customer service, account management, and technical support calls.

The selection team at 5LINX was impressed by CosmoCom's ability to rapidly create a seamless integration with its internally-developed customer relationship management system. The CosmoCom platform was installed at the 5LINX headquarters in Rochester, NY, and it enables the company to include agents in other locations and those working from home in a single virtual contact center.

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2 Comments:

Blogger Omarra Byrd said...

I myself, I just love 5linx. Not just for what they have done for me and my family but also for what they are doing for the way the world communicates! If you haven't investigated the 5linx opportunity for yourself then you are doing yourself a disservice.

http://www.linxtosuccess.com

Just check out the video on the above named site and see for yourself. Then if you decide that you want more information I will be more than willing to make sure you get all of your questions answered!

2/13/2009 09:03:00 PM  
Blogger Bryce Christiansen said...

You might want to consider the other options out there too if this seems like a good fit for you.

ACN is the largest direct seller of telecommunications for a reason.

http://brycechristiansen.acnrep.com/c_index.asp?CO_LA=US_EN

We are always looking for more people to join a great team.

If you want more info send me an email and I'd be glad to help.

2/17/2009 01:38:00 PM  

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