CosmoCom Supports Expansion at National Telco Service Provider

eMedia Wire

5LINX, one of the country's fastest-growing telecommunications companies, has selected CosmoCom, the leader in Contact Center Consolidation 2.0, to support the highest level of customer satisfaction for its call center and help desk as the company experiences record growth.

Its innovative direct sales model has earned the company a place on the prestigious INC. 500 list for three consecutive years. 5LINX is a one-stop source for telecommunications products and services including: digital home and business phone and VideoPhone service; cellular phones, plans and accessories from the leading nationwide carriers; satellite television services; home security systems; and broadband internet service. The initial CosmoCall Universe rollout enables 100 agent positions in 5LINX's contact center to support customer service, account management, and technical support calls.

The selection team at 5LINX was impressed by CosmoCom's ability to rapidly create a seamless integration with its internally-developed customer relationship management system. The CosmoCom platform was installed at the 5LINX headquarters in Rochester, NY, and it enables the company to include agents in other locations and those working from home in a single virtual contact center.